Privacy Policy

Last Updated: May 2026

1. Introduction

Hearthstone Heating & Plumbing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hearthstoneheating.co.uk) or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is:
Hearthstone Heating & Plumbing
22 Hagley Road, Stourbridge, West Midlands, DY8 1QD

3. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, property address, email address, and telephone number, that you voluntarily give to us when you request a quote, book a service, or contact us.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

4. Third-Party Data Processors

We use third-party services to process data securely on our behalf. Contact and booking forms are handled by Netlify Forms, which receives the details you submit so we can respond to your enquiry.

5. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you to:

• Provide estimates and quotes for heating and plumbing work.
• Fulfil and manage service bookings, emergency call-outs, and maintenance.
• Email you regarding your account or order, including safety certificate renewals.
• Respond to customer service requests and resolve disputes.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Standard customer enquiry data not resulting in work is retained for a maximum of 12 months. Client records (including safety certificates) are kept for 7 years for tax and legal compliance.

7. Your Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.

To exercise any of these rights, please contact us at info@hearthstoneheating.co.uk.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Hearthstone Heating & Plumbing
22 Hagley Road
Stourbridge
West Midlands, DY8 1QD
Email: info@hearthstoneheating.co.uk