Engineer working on an urgent boiler repair
URGENT RESPONSE REQUIRED-

Emergency Boiler Repair: Stourbridge & West Midlands

Available 24 hours. Typical local response under 2 hours when engineers are available.

07700 900 321

What To Do Now

If your boiler has broken down, is leaking, or you have no hot water, follow these steps.

1

Call Our Emergency Line

Dial 07700 900 321. We will answer as quickly as possible and assess the issue over the phone.

2

We Confirm Your ETA

We give you a clear, realistic timeframe for when an engineer will arrive at your property. No false promises.

3

Engineer Arrives

Our qualified heating engineer arrives to diagnose and fix the fault, carrying common spare parts to get you running fast.

Identify the problem

Common Emergencies We Fix

Gas Smell or Suspected Leak

CRITICAL: If you smell gas, turn off the supply at the meter immediately and open all windows. Do not use electrical switches.

Call the National Gas Emergency Service on 0800 111 999 first. Once they have made the property safe, call us for the repair.

No Heating or Hot Water

Freezing in winter- We prioritise households without any heating or hot water, aiming for rapid same-day diagnosis and repair.

Boiler Lockout / Error Codes

Flashing lights or error codes on the display- Your boiler has shut down to protect itself. We understand the fault codes for all major brands.

Leaking Boiler or Pipes

Water pooling under the boiler can cause significant property damage. Turn off your water stopcock and call us immediately to stem the flow.

✓ Gas safety credentials checked
✓ Rapid Same-Day Response
✓ Common Parts on the Van
✓ Upfront Call-Out Pricing
FAQ

Emergency Call-Out Questions

Is there a call-out charge- +
Yes, for emergency out-of-hours attendances we charge a fixed call-out fee which covers the first hour of diagnosis. We will clearly state this fee over the phone before you agree to us coming out.
What if you don't have the part to fix it- +
Our vans carry common components (thermocouples, diverter valves, sensors). If we need a specific manufacturer part that isn't stocked, we will make the system safe and source the part from our supplier first thing the next morning.
Do you work on weekends- +
Yes. Boiler breakdowns don't respect the working week. Our emergency service is active 24/7, including Saturdays, Sundays, and bank holidays.
My carbon monoxide alarm is going off. What do I do- +
Evacuate the property immediately. Call the National Gas Emergency Service on 0800 111 999. Do not return inside until they tell you it is safe. We can attend later to fix the appliance causing the issue.
How quickly can you get here- +
If you are within Stourbridge or immediately surrounding areas (Hagley, Kingswinford, Brierley Hill), our average response time is under 2 hours. We will give you a precise ETA when you call.
Less urgent-

Book a routine repair callback

If the issue can wait until standard hours, send the details through the contact page and we will reply with availability.

Request a Callback